If the supplied product is damaged or does not correspond to the product characteristics posted on the website, we offer you to replace it or refund taking into consideration the Terms and Conditions given below.
Return Policy is an integral part of the Terms and Conditions of using website, thus by agreeing to the Terms and Conditions of using the website, you also agree to the Return Policy given here.
WHEN CAN I RETURN PRODUCT?
Taking into consideration Remember The Store Return Policy, we give you possibility to return a purchased product, if:
- Remember The Store failed to deliver service according to the agreement:
- The product does not correspond to the order or it is different from the technical characteristics posted on the website;
- The product is damaged;
- Remember The Store has not delivered purchased product per agreed time;
- The product has a manufacturing defect
WITHIN WHAT TIME CAN I RETURN A PURCHASED PRODUCT?
- If you would like to return the product, it is necessary to submit a request within 24 hours on delivery.
HOW CAN I SUBMIT REQUEST TO RETURN/REPLACE PRODUCT?
- please contact us via online Chat or/and call our Call Center +995 595 02 20 55
WHAT PROCEDURE SHOULD I FOLLOW TO GET MY REFUND?
- If you would like to return the product, it should have all accompanied parts delivered on purchase and also the document if any was provided. The returned product should come with the warranty card, technical manual, other documents issued, intact packing, accessories, etc.
HOW THE PRODUCT WILL BE REIMBURSED?
Remember The Store will inform you about the decision within 24 hours after returning the product. You will be notified whether you get refund or receive the product back.
In case of a manufacturing defect you will be informed about decision of refund or replacement of the product within 5 working days.
If it is decided to refund the product you will get your money back within maximum 5 working days
If it is decided not to refund the product, you will get your item back.
WHAT IS THE REIMBURSEMENT METHOD?
- Money can be refunded only by non-cash payment, by crediting the customer to the card account with which the item was purchased.
